What mobile platforms are out there?
What if you had the ability to give your guests 20 minutes back in their lives? Do you want your tired guests to wait in line and have a first negative impression right away?
Or… do you want to expedite the check-in process, so that your guests can do what matters most to them? Learn more.
What’s your guest experience at the door? If a guest needs to hold the phone in her/his hands and waive it in front of the lock (as many mobile key providers currently offer) while carrying a suitcase, laptop, coffee cup or newspaper, it’s not much different from using a key card, is it?
Now… what if (s)he could keep the phone in her/his purse or pocket and open the door? Learn more.
How much do you value your guests’ security? Many solutions on the market are only point-to-point communications, i.e. from the phone to the lock, or from a beacon to the phone. These solutions are more susceptible to hacking.
Look for platforms that offer multi-point security and multi-point encryption, to keep your hotel’s and your guests’ data secure. Learn more.
Do you now when a guest is inside the room? “KNOCK KNOCK KNOCK, HOUSEKEEPING!” How many times your guests have heard it while sleeping or taking a shower?
What if your staff could be notified in real time whether a guest is inside the room, so that they don’t disturb her/him, you (re)schedule housekeeping accordingly. Learn more.
Do you get real-time reporting on equipment status? How many times have you seen guests coming down to the front desk because they can’t open the door, only to find out that’s because the lock battery is dead?
What if you could get real-time reporting on room access, hardware and software status, guest traffic on property, guest reservation history? Learn more.
How do you monitor room key sharing? When you give three key cards to a guest upon check-in, do you know whom the guest shares the keys with? Would you like to know?
What if you could offer guests to share keys with others directly from their phones, and get a report on who has access to the room, and have the ability to revoke keys at any time? Learn more.
How do you increase TRevPAR? Do you have the ability to micro-target offers to your guests – offers they normally would not know about – according to their individual preferences, in real time, based on their precise location on property?
Proximity marketing is your opportunity to increase TRevPAR, customer satisfaction and brand loyalty. After all, you want your guests to spend their money on property, but what you want the most is for the same guests to come back again and again, and share their good experience with others, right? Learn more.
Written by Stephan Vincent